Website Redesign

Chat reference

Natalie Borisovets attended the April 7, 2011 Web Board meeting to discuss chat reference. 

She referred to the original charge from USC, and outlined how the Chat Reference Services Task Force had worked on their evaluation, including: surveying the members of RUL already doing chat references for features that they liked and noting those things they lacked; the history of chat at RUL, and that many products both for a general commercial market, the library market, and general open source were reviewed. The desire to have a chat box figure prominently on the front page because it encourages usage was emphatically expressed.

Whether the chat box should be more ubiquitously embedded across the website may depend upon whether support can keep up with usage.

Report of the Chat Reference Services Task Force of the Rutgers University Libraries, April 26, 2011 [PDF]