Website Redesign

Instruction and Help Team


  • Ka-Neng Au
  • Joseph Deodato
  • Mary Ann Koruth
  • Mei Ling Lo
  • Jill Nathanson
  • Sam McDonald


Develop methods and tools through which the website can become "an integral part of information literacy learning at the university." Research and develop ways to determine how FAQs, “How Do I…?,” help and support pages, chat, hints, labels, tutorials, etc., can be utilized to help patrons to more efficiently perform tasks on the website. Propose a plan for creating and maintaining relevant content, and how it can be embedded in the website for just-in-time help.

Current Projects:

  • Develop an inventory of existing and needed help content
  • Develop requirements and wireframes for a help content portal
  • Identify appropriate help content providers